i have replaced the batteries in the neato, charged it. I used it a couple of times and now the display will light up, bit there is nothing showing. Any suggestions.
Thank you Cindy Cook
Hi,
We suggest you to try the following:
1- Disconnect the batteries
2- Hold the “START” button for at least 30 seconds
3- Rotate the batteries and plug them in
4- Put your robot on the charging station
If you are still having the blank LCD problem, then you’ll need to replace the LCD.
Have you purchased this robot with us ?
If so, please send us a ticket via the support center and we will proceed with the exchange or repair.
Lcd display is no longer showing. Any suggestions?
@cindycook you can try removing the batteries, this will sometimes fix this issue. If that does not work out you must replace the LCD screen. If you have purchased the robot with us we can proceed with a repair. Simply contact ou support center with the invoice or order ID number. Here is the link to the support center. : robotshop.com/en/support/ticket/submit/
I sent Neato back for LCD replacement. I now have it back but the battery will not charge.
Hi Cindy,
Please remove the dust bin and verify if the power switch on the left is On. If not, please turn it On and you’ll be able to charge your robot.
If you do not have a power switch on your robot, then please remove the battery covers, under the robot and plug back the batteries.