Lavviebot Refurbished already registered issue

Help & Support Domestic Robots
1

Hi!

I’ve purchased a refurbished Lavviebot and was quite disappointed. First off the hinge for the side door is broke, which I will need to call to get a replacement part, but secondly I cannot register the unit since I get an error that it has already been registered. Has anybody encountered this issue yet???

I really want to love this unit but first impressions hasn’t been good, but can’t blame the unit at this point.

Ryan

2

Hello @RGKS,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your LavvieBot.

Please provide us with your order number.

We can certainly send you a replacement door hinge along with an instructional video to help you replace it.

Please reply to us in a private message with your shipping address and the serial number located beneath the cover.

Awaiting your reply.

Sincerely,

1 Like
5

Hi RGKS,

We have also bought a refurbished Lavviebot and we have the same error with the app. ‘‘The device is already registered’’
Have you managed to get a solution for this?
Thank you for your time if you are reading this!

Regards, Rick

1 Like
6

Hi @rickn ,

We see you contacted us via email so we will contact you there.

Thank you.

1 Like
7

J’ai reçu ma lavviebot s aujourd’hui avec le même problème ( this deviceis already registered)
donc je ne peut terminer le processus sur l’application.

je vous envois un message priver a cette effet

8

Bonjour @techfredo,

Bienvenue dans la communauté RobotShop.

Nous sommes désolés d’apprendre que vous rencontrez des problèmes avec votre LavvieBot.

Nous avons répondu à votre message privé.

Sincèrement,

Hello @techfredo,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your LavvieBot.

We have answered your private message.

Sincerely,

2 Likes
9

Hallo,

Wir können den LavviBot S ebenfalls nicht in der App registrieren, weil dieser bereits registriert war.

Können Sie mir weiterhelfen?

10

Hallo @Cat1,

Willkommen in der RobotShop-Community.

Es tut uns leid zu hören, dass Sie Probleme mit Ihrem LavvieBot haben.

Bitte stellen Sie uns ein Bild der Seriennummer zur Verfügung, die sich auf dem oberen Teil des Roboters befindet.

Warte auf Ihre Antwort.

Aufrichtig,

Hello @Cat1,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your LavvieBot.

Please provide us with a picture of the serial number located on the top part of the robot.

Awaiting your reply.

Sincerely,

1 Like
11