The litter robot is no longer operational. when powering on the Blue light flashes, upon reset yellow light flashes quickly. We don’t know what else to do to troubleshoot We have tried everything as per previous topcis - now we have unoperational litter and 4 deperate cats …

Hello @AGUS , Welcome to RobotShop community. We are sorry to hear that you are having trouble with one of your Litter-Robots. Please provide us with your order number or a copy of the invoice. This issue indicates a defective DFI sensor and it needs to be replaced. This vide…

Hello @AGUS , Thank you for your reply. We have located your order and you are covered by the warranty. Did you check the videos that we have sent? Are you able to replace the DFI sensor by yourself? What is the status of the Anti-Pinch pins after cleaning them? Awaiting you…

Video seems to be clear enough to do it myslef, indeed we have cleaned the pins and check as per list recommender for another customer but with no luck :frowning:

Pinch are ok I guess but after taking them in and out not the same perfect shape :frowning:

Very well, in this case, we can send a new pair of Anti-Pinch pins along with the DFI sensor. Please provide us with your shipping address and the serial number of the defective robot, you can find it on the back of the robot. Awaiting your reply.

Hi again, pls find requested info and thank you very much for you assistance - u have provided a great service ! AGNIESZKA PAWŁOWSKA LEES UL GESIA 37 78-100 ZIELENIEWO KOLOBRZEG POLAND PHONE +48 883456444 SERIAL NUMBER SN LR3150693

Hello @AGUS , Thank you for your reply. We will forward you to our replacement department to carry on with the process. You will be contacted shortly via email with further details about the shipping. Have a lovely evening, stay safe. Sincerely,

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AGUS November 3, 2020, 9:39am 3

Order Number

#970901

Ordered on:

4/11/2020